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RFP No. 11 -12 -01 Comprehensive Administrator Training Outline FLEET WIDE GPS AND MANAGEMENT SYSTEM IMX will provide all necessary training to prepare administrators on the use of FleetEyes in day -to -day, training, and maintenance situations. Additionally, through a train - the - trainer program, IMX will work with the City to ensure that administrators are able to self- administer training sessions to individuals who are unable to participate in the IMX led training sessions. The training for administrators will generally be administered on -site. All on -site training facilities will be provided by the City. IMX will work with the City to determine what will need to be available at each training facility (e.g., personal computers, Internet connectivity, and a digital projector). 1. On -Site Training Sessions On -site administrator training sessions will be delivered by an IMX instructor at a the City selected facility. Each session will last approximately two (2) hours and will cover all key areas of system use. Course materials, including a syllabus and an Administrator Manual, will be provided electronically by the instructor for each administrator to complement the classroom training. Maximum capacity for each regular on -site training session is 15 students. Prior to each training session, IMX will review with and get approval from the City on the topics that will be covered. Following each training session, participants will be able to provide feedback to IMX and the City to ensure continuous improvements to future training sessions. For the train - the - trainer format, IMX's standard training will be supplemented with additional instruction on how others may administer training, evaluate and verify competence of students, and provide necessary consultation to students. Train - the- trainer sessions typically last three (3) hours. Based on the need to provide greater individualized instruction, maximum capacity for each train - the - trainer session is 5 students. 2. Web -Based Training Sessions IMX will provide web -based instruction to complement primary on -site training and review new system features and upgrades. IMX will administer the training over a voice and web -based platform, whereby administrators are able to interact with the instructor, follow along with instruction, and ask questions. The instructor will provide all necessary course materials to administrators to complement the web -based training. Web -based sessions last approximately one (1) hour. Maximum capacity for each on -line training session is 30 students. © 2011 Intermedix 20