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RFP No. 11 -12 -01 <br />Tab 3 - Staffing <br />FLEET WIDE GPS AND MANAGEMENT SYSTEM <br />Our commitment to building long and successful relationships with our clients has led us <br />to implement a staffing model to support both the implementation process as well as <br />the day -to -day services required by the City of Sunny Isles Beach. <br />The City will be served by the-following operations team with primary and secondary <br />contacts who will be available during regular business hours for standard needs, and 24/7 <br />to address urgent matters. Their contact information is included below: <br />Primary Operations Contact I Secondary Operations Contact <br />Adrienne Grigori <br />Director of Customer Service <br />Field Solutions & IT <br />Phone: 713 - 559 -4970 <br />adrienne.grigori @intermedix.com <br />Key Staff Bios <br />Bryan Kaplan, <br />Vice President <br />Chief Customer Officer <br />Phone: 412- 422 -3463 <br />bryan.kaplan intermedix.com <br />Bryan Kaplan — Vice President, Chief Customer Officer <br />Mr. Kaplan is a technology expert with more than 17 years of experience in the <br />development and implementation of large -scale and highly available web systems. <br />Additionally, he is extremely knowledgeable about public health and emergency <br />operations, bringing more than 10 years of experience with local EMS agencies, <br />and over seven years of experience serving on DMAT PA -1. <br />Mr. Kaplan manages the day -to -day operations of Intermedix , Inc. including <br />technical development, service delivery, and contract administration. He holds a <br />Bachelor's degree in Business Administration, with a Concentration in <br />Entrepreneurship from Carnegie Mellon University. <br />Adrienne Grigori, Director of Customer Service — Field Solutions & IT <br />Ms. Grigori came to Intermedix in 2009 with more than 13 years of experience in <br />the EMS industry. Ms. Grigori started her career with American Medical <br />Response in 1997 where she managed deployment of two County- driven ePCR <br />products for seven AMR operations through the region before joining HealthWare <br />Solutions as a Client Project Manager in 2005. <br />At Intermedix, Ms. Grigori and her Customer Service team are responsible for <br />management of all IMX ePCR Field implementations, in addition to the customer <br />service aspects of your project. Her team will be integral in addressing the <br />technical and educational needs of your agency, along with continued service <br />and support of hardware and software. <br />© 2011 Intermedix 21 <br />