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I 1 t- -FTE REQUEST FOR QUALIFICATIONS - RFQ 11 -11 -01 TRAFFIC ENGINEERING SERVICES IV. METHODOLOGY ....,,.. „,, .,. ..... needs of our client base. FTE tailors the system ... to perform based on a lump sum fee or cost - plus -a fixed -fee basis. Furthermore, a detailed schedule of each project allows FTE's project managers to control more efficiently and effectively, while keeping project teams organized to meet the objective of the organization. QA /QC PROGRAM FTE is committed to providing accurate, error -free documents and reports for all products related with each task assigned as part of this contract. We are aware tun that high level of quality expected from the traffic engineering consultants to the general public is paramount. This plan includes as a minimum the following issues to ensure that the production meets accuracy and timeliness: �• s .. _ • Check and balances. • Progress Report Monitoring • Solutions that comply with FDOT standards. `�” - -- • Deal with errors - omissions. • Verification of accuracy of data collection equipment, and field procedures. .:.....:..,..:.. . • Training of staff in compliance with QA /QC procedures updated standards and methodologies. • Integrated reviews of all work measurement levels, field observations, guidelines, plans, goals, etc. • Filing documentation with internal monitoring and audits of production • Cost Control To meet this goal FTE has constructed a Quality Control Plan that utilizes the principals in the Shewhart Cycle. FTE expanded on this theory and created a plan that allows one to develop Quality Control practices on a company wide scale and for specialized projects. We are committed to providing accurate, error -free documents and reports for all products related to each task assigned as part of this contract. We are aware that the level of quality expected from the transportation and traffic consultants to the general public is paramount. A. FTE's QA /QC Policies and Processes _. _.... Act ... A ..-.l r of On /t x. pr Plan Thu Ilrst step in developing FT E's Quality Cnntr of program teas to establish critical plan clrtmonts. FTE's.QA /QC plan must provhie: • 100% Accurrcy on Proj —t Products • Deliverables that are consistent with contract 5flMitication'l, M1U frtlrne[tty •Complete Client Satisfaction •Porf� t( t00%.( Project Gradeson QNQC - Documented Ateountsbf llty- versus Assumed Accountability Ootorc each prolect begins, FTE holds a. kick -oft menting where stakeho rs lde slgn off on thct. (ollrnaing: •Conl'Act specifications •Project Deliverables Project Schedule •Speclfic QA/QC Comtwnents �.,,•�, -iazK Manager Asslgrrment •Uv'IFrieadly •Co +t SSenellt •Value Addtttf •Service Enhancerneot •Increased Parfororanc [ i[vr[L •Prol(r'.t (;rides •Pr ojaYt Snit.rbility Accountability •hnPlenrent :- C. sV uct t P txl c 0J� nrs 0 0- Pr ogranr, th • � nrr.ludc •yJrlt[en Quality contt ! f EEc icr•. No(umrnlf atlon MA /41 Report) •(]A /QC Flo l,hart •(]A /QC Tintellne Duting a project, enrployet viil adhere to tt— corStr 0 sPeciticatlnns and QA /QC guidelln,• Cheek -Meet Ptop•ctSCfu luhr i This ensures that r Ws deliverables meet -1`0110w FOOT C'W"lln- •Perform SO1141C and exceed customo expectations. -- Upho[d Ptt7fetsior}it standards a , Document QA /QC. �... Ona F-1 'al i .Sign and $eal Distribute. documentation. Traffic Engineering Services — RFQ #11 -11 -01 9