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r� It l� LJ LJ L �J During Construction Public Information Initiatives Timeframe • Maintain Direct Communication with Project Management and Community: The PIO will maintain daily correspondence via phone and e -mail with the Project Manager to determine any project updates, issues and /or changes to the project schedule. In addition, attend weekly progress meetings to report any recent issues and receive up to date project information. Two week look ahead if possible. Submit Weekly Project Updates: Weekly The PIO will distribute weekly updates to affected area during each phase of construction via email, door to door distribution, phone calls and web site updates. Maintain routine correspondence with all stakeholders: The PIO is required to be on call 24 hours a day / 7 days a week to respond immediately to any inquiries from the public. Routine project updates and construction alerts will be distributed via door -to -door, mass mailers, phone calls and media releases. • Respond and resolve all public inquiries in a timely manner: The PIO will strictly implement the 24/72 rule; where he must respond to a PIO inquiry or issue within 24 hours. Thereafter, the PIO has to resolve and Throughout closeout the issue within 72 hours. The PIO will also schedule and attend field the project meetings with stakeholders as deemed necessary. • Reduce public inquiries and complaint calls and e- mails: This will be achieved by the initial public infonnation outreach and routine notification during construction via door -to -door distribution, phone calls, mass e -mail, web updates, mailers and conducting one -on -one meetings with stakeholders as deemed necessary. The PIO will conduct routine field reviews to ensure project personnel is executing proper Maintenance of Traffic (MOT), Weekly, maintaining pedestrian resident access, reducing the amount of dust and Throughout debris, and staging equipment safely. In addition, maintain a close working the project relationship with the Project Manager to determine any new changes to the project schedule and sequentially notify the stakeholders. Post Construction Approx. 1 to • Close out pending issues and notify public about project completion: 2 months The PIO will be responsible for filtering in and responding to all incoming post calls, emails and complaints post completion of the project. completion Target Engineering Group, Inc. Page 15 of 20