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L,, Installation <br /> Iron Sky provides complete installation services for all components on the system. Depending <br /> on the location of the project, Iron Sky may utilize employee installation crews or subcontract <br /> the work to qualified contractors. Subcontractors undergo an extensive qualification process <br /> and are continually evaluated to ensure compliance with Iron Sky installation standards. All <br /> installation projects are managed by full-time Iron Sky employees, not subcontractors. <br /> Iron Sky is able to allocate resources around the country as needed to ensure project timelines <br /> are met and is able to scale up its resources for multi-site projects on short deadlines. <br /> Project Management <br /> Full-time Iron Sky employees are responsible for managing every phase of a client engagement <br /> and have extensive experience with large-scale projects. At no time are subcontractors used to <br /> manage projects or interact with clients. <br /> Ongoing Service and Support <br /> A major part of Iron Sky's partnership with the client is ongoing maintenance and support. To <br /> ensure minimal downtime and impact to the client's staff and resources, Iron Sky has designed <br /> an aggressive and proactive support plan that incorporates automated remote monitoring <br /> procedures with remote technical support representatives and onsite technicians. <br /> Iron Sky's corporate offices, located in Houston, Texas, will provide remote technical support to <br /> all end users, remote monitoring of the software and hardware to proactively determine potential <br /> issues, and remote diagnostics to ensure maximum system uptime with a minimal impact to <br /> L client personnel. When an issue with a component requires an onsite visit an Iron Sky <br /> technician will be dispatched from Iron Sky's local office. <br /> User Training <br /> Once the LPR system has been installed, Iron Sky provides onsite user training on every aspect <br /> of the system in a train-the-trainer model. All users have access to the help document and 1- <br /> 800 Customer Service number. <br /> As-Built Drawings <br /> Upon the client's request, Iron Sky can provide as-built CAD drawings of the LPR system <br /> identifying the location of devices, cable routing, IDF/MDF locations, legend for the drawing and <br /> other pertinent information. Drawings will be furnished after the installation is complete. There <br /> is an additional cost for providing as-builts. <br /> 1 <br /> Car Iron Sky Response to the City of Sunny Isles Beach Request For Proposal#12-09-01 <br /> Section 2 Page 2 <br /> a <br />