RFP 17-04-01 Informational Touchscreen Kiosks and Software Services

Home Browse Search

City of Sunny Isles Beach |Request for Proposal No. 17-04-01 17 additional costs that are incurred by the City for this work or items; either through a credit memorandum or through invoicing. C. Extended Warranty for Hardware / Equipment / Devices The Proposer shall provide a five (5) year extended warranty for the term of the resultant contract that shall meet the same system warranty coverage as described above and that was included during the first year factory warranty period. The extended warranty shall include preventative maintenance for all hardware, equipment, and/or devices to combat normal wear and tear from general usage to maintain proper operations. Such preventative maintenance shall include cleaning, inspection, and recalibration of the hardware, equipment, and/or /devices, at a minimum. 3.10 TRAINING The successful Proposer shall provide system administration, user, kiosk diagnostics repair, and maintenance training to designated City staff. All training must be completed prior to Final Acceptance of each phase of Kiosks installed. Additional training shall be made available via on- line videos or other resources on an ongoing basis throughout the term of the contract awarded as a result of this solicitation. Proposers should provide a detailed description of the training services to be provided, including but not limited to:  Length of training in hours per attendant  Define type of training offered – classroom (city location or remote), online, training manuals, hands-on labs  Number of individuals to train minimum 4  Detailed scope of work with hours defined per each activity 3.11 THE CITY’S ROLE AND RESPONSIBILITY The City will be responsible for providing the following to the selected Proposer:  Power and network connectivity to each individual Kiosk location(s)  Modifications to the flooring, to install conduit and cable routing to designated kiosk location areas as needed prior to installation  Assistance and support of network connectivity, implementation and setup  On-site technical support staff for coordination of testing and setup (t he successful Proposer must perform actual setup and testing) 3.12 RELEASE OF LIABILITY The Contractor shall release and discharge the City of Sunny Isles Beach from any and all liability for loss of merchandise, goods, equipment or other property of the Contractor or his agents if lost, damaged, or destroyed by fire, theft, rain, water, storm, riot, civil disobedience, vandalism, or any other cause(s) prior to final purchase of kiosk hardware. END OF SECTON