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Alpine Towing, Inc., has a staff of 24 employees consisting of dispatchers, drivers and support staff.
<br /> 410 Each employee is leased from FrankCrum Corporate, Inc., based at 100 South Missouri Avenue,
<br /> Clearwater, FL 33756.
<br /> Alpine Towing, Inc., has been licensed with the Miami-Dade County under TL#2656, since February 10,
<br /> 2006. Alpine Towing, Inc., has current Business Tax Receipts for all municipalities which are required
<br /> by local City ordinance, to provide towing services. Through the date of submittal, Alpine Towing, Inc.,
<br /> has had citations issued by RER for drivers towing vehicles without safety chains, but has not had any
<br /> issues with paperwork or charges to the customer. Each year the RER does an annual inspection for
<br /> the TL renewal and each office has not had any issues with required notices to customer, types of
<br /> payment accepted, or the posted towing charges. We receive complaints, from time to time, from
<br /> disgruntled customers who are upset that their vehicle was towed, but we respond to each complaint
<br /> and forward our response to RER. Currently, Alpine Towing, Inc., has not received any suspension(s),
<br /> cancellations, written reprimands, citations, or terminations issued by Miami-Dade County or any
<br /> other Municipal entity.
<br /> In addition to the local and state governmental contracts, Alpine Towing, Inc., is contracted with GEICO
<br /> Insurance Company and assigned Zip Code areas for coverage of tow requests. The average number of
<br /> calls done per month for GEICO Insurance is approximately 600. Our arrivals on scene are within the
<br /> allotted time to respond. The average E.T.A. time must be within 45 -60 minutes. The drivers assigned
<br /> to this contract must report to work in clean and neat uniform, be clean and presentable, and have
<br /> • customer service as their primary concern. The services include tire changes, jump starts and towing.
<br /> Quite often the towed vehicles remain at our storage facility until a repair facility or body shop is
<br /> assigned. The vehicle is then removed from our storage facility and delivered to the requested
<br /> destination. All invoices are submitted for payment and verified by GEICO for accuracy before
<br /> payment is issued. The owners, staff and drivers of Alpine Towing, Inc., do not, in any way, suggest a
<br /> body shop; doctor; or attorney for any accident vehicle owner or passenger. Any driver or other
<br /> employee who is found to have suggested any of these, will be terminated on the spot, as this is not
<br /> tolerated as this is a specific requirement by GEICO. Any violation of this requirement may result in
<br /> suspension and/or termination of the contract. The contact for this contract is Tim Ferro, he can be
<br /> reached at (813) 765-1790 or by email to tferro@geico.com. Please refer to the attached letter of
<br /> recommendation.
<br /> Alpine Towing, Inc., does not utilize any subcontractors for any towing purposes for this or any other
<br /> contract.
<br /> As of the date of this submittal, Alpine Towing, Inc., is not a party to any prior or pending litigation, civil
<br /> or criminal, involving any governmental agency which may affect the performance of the services to be
<br /> rendered herein and Alpine Towing, Inc., is not aware of any similar pending civil or criminal litigation
<br /> with any of its employees within the last three years. Alpine Towing, Inc., does not utilize
<br /> subcontractors for performance of any towing services as contained herein.
<br /> f/ie_
<br /> /7-11 -01320
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