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0 which have a "HOLD" marked on the VSR is stored in secured storage and is not accessible to the public or employees of Alpine Towing. All vehicles towed must come to 2002 NE 154 St., North Miami Beach, FL 33162 for storage, unless directed to deliver vehicle to a destination requested by the vehicle owner or the on-scene officer. In addition to these governmental contracts, Alpine Towing is contracted with GEICO Insurance Company and assigned Zip Code areas for coverage of tow requests. The average number of calls done per month for GEICO Insurance is approximately 600. Our arrivals on scene are within the allotted time to respond. The average E.T.A. time must be within 40 -60 minutes. The drivers assigned to this contract must report to work in clean, neat uniforms, be neat, clean and presentable in appearance, and have customer service as their primary concern. The services include tire changes,jump starts and towing. Quite often the towed vehicles remain at our storage facility until a repair facility or body shop is assigned. The vehicle is then removed from our storage facility and delivered to the requested destination. All invoices are submitted for payment and verified by GEICO for accuracy before payment is issued. The owners, staff and drivers of Alpine Towing do not, in any way, suggest a body shop; doctor; or attorney for any accident vehicle owner or passenger. Any driver or other employee who is found to have suggested any of these, will be terminated on the spot, as this is not tolerated. Any violation of this requirement may result in suspension and/or termination of the contract. The contact for this contract is Tim Ferro, he can be reached at (813) 765-1790 or by email to tferro@geico.com. Alpine Towing does not utilize any subcontractors for any towing purposes for this or any other contract. As of the date of this submittal, Alpine Towing is not a party to any prior or pending litigation, civil or criminal, involving any governmental agency which may affect the performance of the services to be rendered herein and Alpine Towing is not aware of any similar pending civil or criminal litigation with any of its employees within the last three years. KEY PERSONNEL AND STAFF PERFOMING SERVICES Larry J. Saravia, President and Yulexis Lluvet, Vice President are the owners of Alpine Towing and as such are the Primary contacts for this Contract. Robert Kay, is the General Manager, and will be the Contract Manager who will be responsible for administering the performance guidelines outlined in this RFP. There are 2 dispatchers on duty during the daytime and 2 on duty during the nighttime. Their duties will include dispatching the calls as they come in and logging the pertinent data on the daily log sheets. This will provide a daily accounting of the date, time, location, reason and destination of all vehicles towed. Larry J. Saravia has been in the towing industry for more than 20 years. He has performed towing services for many Police Departments, including the Miami-Dade County Police Department, City of Miami, Village of El Portal, North Miami and North Miami Beach Police Departments, Florida Highway Patrol; and various 40 Governmental Agencies including the F.B.I. and Florida Fish & Wildlife. His partner, Yulexis Lluvet, has also been performing similar services for the same Police Departments and Governmental Agencies listed above for more te. 7 - 8,,,, a-4 —0