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• _ <br /> :r SECURITY SERVICES <br /> Proactive Management Plan <br /> FPI Security Services firmly believes that training is an essential part of <br /> providing high levels of service. Our training programs, discussed herein, will <br /> touch on subjects covered in every security officer's pre-licensure training. <br /> Our training will ensure that officers not only meet the State of Florida's <br /> standards, but also ours. FPI and our management team have extensive <br /> experience in providing similar services to other municipalities. <br /> ii. Customer service is an important factor in providing high levels of service. <br /> Customer service not only to the people utilizing City facilities, but also <br /> customer service to the City. Regular meetings with City personnel will ensure <br /> that FPI is meeting all the requirements at all times. Any issues that may arise <br /> throughout the contract will be corrected immediately. Our goal is to provide <br /> the City with services that exceed their expectations. <br /> iii. Our officers will be training in the use of force laws. Crisis intervention will be <br /> a key lesson during this training. It is important our officers attempt verbal <br /> cues in an effort to deescalate any situation. In the event this is unable to be <br /> successful, appropriate use of force procedures will be shown. <br /> iv. Our electronic reporting system has modules that allow us to run reports with <br /> information about incident report types, frequency, times, and locations. This <br /> ® kind of information will be shared with the City in an effort to better allocate <br /> City resources. <br /> J <br /> If <br /> V17 <br /> _ m 3-\1_ <br /> ni <br />