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• <br /> L IO Rg(Q)I1—,,Our <br /> SYSTEMS <br /> nature, while, although they will be addressed, do not constitute a system failure and do not warrant a <br /> restart of the Trial Period. <br /> Therefore, Econolite proposes the following priority mechanism be utilized to organize and account for <br /> the types of issues that may be encountered during the Trial Period. The issues would be handled as <br /> follows: <br /> Priority One <br /> Priority One applies if the problem could: <br /> o Prevent the accomplishment of an operational or mission essential function, OR <br /> o Causes loss of data or data corruption, OR <br /> o Jeopardize safety or security <br /> Upon notification by the County or City to Econolite of a Priority One event,the Trial Period will pause. <br /> If not resolved within 24 hours after the problem is first reported to Econolite, the Trial Period restarts <br /> from zero days after resolution. Otherwise,the Trial Period continues without interruption. <br /> Priority Two <br /> Priority Two applies if the problem could: <br /> o Adversely affect(but not prevent) the accomplishment of an operational or mission essential <br /> function, and no Workaround is available, OR <br /> o Adversely affect technical or cost risks to the life cycle support of the System, and no <br /> workaround is available. <br /> o Priority Two problems include aborts,but not loss of data or data corruption. <br /> Upon notification by the County or City to Econolite of a Priority Two event, the Trial Period will pause. <br /> If not resolved within 72 hours after the problem is first reported to Econolite, the Trial Period will be <br /> suspended until resolution, after which the day count will resume. Otherwise, the Trial Period continues <br /> without interruption. <br /> Priority Three <br /> Priority Three applies if the problem could: <br /> o Adversely affect (but not prevent) the accomplishment of an operational or mission essential <br /> function,but a Workaround is available, OR <br /> o Adversely affect technical or cost risks to the life cycle support of the system, but a workaround <br /> is available. <br /> o Priority Three problems do not include aborts or loss of data. <br /> If not resolved by the end of the Trial Period, the Trial Period continues until resolution. <br /> Priority Four <br /> Priority Four applies if the problem could: <br /> o Any problem related to the System which does not fall within Priority One,Two or Three <br /> Priority Four issues should be resolved within the next two new releases and will not prevent the <br /> successful completion of the Trial Period. <br /> 1250 N.Tustin Avenue 0 Anaheim,California 92807 0 Ph:(714)238-9277 0 Fax:(714)630-1973 <br /> econolite.com 0 feedback.econolite.com <br />