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• VEllo_` RFP No. 18-04-03: Disaster Debris Monitoring Services&Financial Recovery Assistance I • Required documentation such as photos and GPS I QA/QC Program We will implement a QA/QC Program to minimize errors on load tickets, tower logs,.data entry and all project documents. All QA/QC processes will be coordinated through City and will I include compliance reviews for: load tickets, data entry, certifications, and compliance with laws and regulations. I We will provide Field Coordinators/Supervisors to observe the activities of our monitors and provide quality control /quality assurance reviews on the entire project. Adequate project control and full FEMA reimbursement can only be assured if our policy and procedures are I accurately implemented in the field. Every debris project is carefully managed from the FEMA kick-off meeting through project closeout. We communicate thoroughly with key players including the City, FEMA, FDEM, Iregulatory agencies, contractors, supervisors, and employees. Frequent and effective communication is important to ensure we understand and achieve the goals of the City. A clear understanding of the Stafford Act, disaster specific guidance and local FEMA staff are critical in Iproject control and management to ensure full reimbursement. Accurate complete recordkeeping, documentation and data management are as important as the physical work in meeting the goals of City and receiving full FEMA reimbursement IOur team follows the basic five-part FEMA load ticket process in monitoring ROW debris. Eligibility of debris and complete, accurate documentation lead to full reimbursement. These I basic functions must be performed correctly in the field. We place great emphasis on training and supervising monitors in the basic monitoring functions to they are performed consistently, and correctly. IOther Field Monitoring Support Services I We have experience in all aspects of debris management including planning, operations, management, monitoring and accounting systems. Our experience has included all types of debris removal programs such as ROW debris, leaner/hanger programs, Freon removal, white I goods, public property debris, waterway debris, comprehensive private property/Right of Entry (ROE) debris, marine debris, demolition, abandoned vehicles and vessels, beach sand cleaning, animal carcasses, condemnations, hazardous materials, asbestos, and tires. 1 We have also developed numerous supplemental forms and documentation processes for distinct types of projects.We utilize daily monitor reports, incident reports, tower logs, etc. on typical projects and we have developed specialized forms for projects involving items such as 1 sand cleaning, vessel removal, demolition, etc. We document debris every time it moves, i.e., cutting hazardous limbs, loading, unloading at Temporary Debris Storage and Reduction Sites (TDSRS), reduction, and final haul/disposal or recycling. Safety is of utmost importance to Iprotect everyone involved in the project. TIDALEvery Catastrophe,Every Recovery 35 1 BASIN. I