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RFP No. 18-04-03: Disaster Debris Monitoring Services&Financial Recovery Assistance Tower Monitoring We will provide monitors at all disposal and Temporary Debris Storage and Reduction Sites (TDSRS) in compliance with all FEMA and FHWA requirements. Prior to unloading at the disposal /site, the tower monitor will verify the truck, capacity and other information on the truck and load ticket and rate the load to determine the actual volume of debris hauled.We will take photographs of loads as requested by the City and will make contractor aware of safety issues observed at the site. The monitor will verify that the truck is empty as it leaves the site. Additionally, the Monitors will record the name of the disposal site, arrival time of the truck, and then print and sign his/her name. This information will be recorded on the load ticket and the daily site log. We will implement a similar load ticketing process for haul-out and final disposal of reduced debris. Public Drop-Off Site Operations We will monitor and document public drop-off sites to meet FEMA/state reimbursement requirements. We will also provide assistance, as requested, including environmental, permitting, address verification/documentation to determine eligibility, customer service, site closure and security. Weekly Coordination Meetings with the Contractor We will initiate a weekly meeting with the debris removal contractor to help expedite the work, and to discuss any issues that may arise during the week. It is important that the monitor and contractor are coordinating with each other to ensure a successful project. In conjunction with these meetings, our staff will coordinate with City personnel as needed on any issues that may arise in the field. Assisting The City With Responding To Public Concerns And Comments We will assist City in developing and implementing public communication tools. We will develop and implement programs to communicate disaster and debris removal information to the public. To coordinate these efforts, we will provide an experienced local employee with excellent communication skills, as well as thorough knowledge of the community and debris removal operations. As requested by the City, our communications assistance may include development of press releases, public notices, public service announcements, project status updates, and other public communication tools. We will establish and manage a call center to serve as a debris hotline. We will provide a local phone number and trained staff to manage phone calls regarding all aspects of disaster debris, including debris removal schedules, eligibility for pickup, processes, recording public needs/concerns, complaints and property damage claims. All complaints and damage reports will be documented and investigated, with resolution reported to the City. We have broad experience in public communications and call center management following major hurricanes and other disasters. All field public information support activities will be managed and executed to maximize federal and state reimbursement. TIDAL Every Catastrophe,Every Recovery 36 BASIN. 1